Skip to main content
Here’s a list of pipeline variables and their definitions:
  • dateTimeIso: Current date and time in ISO format.
  • defaultTimezone:
  • contact.name: the Name of the contact.
  • contact.email: the email of the contact.
  • contact.phone: the phone number of the contact.
  • call.callerNumber: The number of the incoming caller. Pipeline variables that start wit call.<...> are only present on a Call Started trigger.
  • call.transcriptSegments: The transcript segments of the last call.
  • call.direction: if the call was inbound or outbound.
  • call.callId: Call ID.
  • call.duration: duration of the last call.
  • call.callStatus: How did the call end? Options: participant, pipeline…a couple others here.